Refund and Returns Policy
At GPSA (Global Priority Shipping Agency), we strive to ensure your satisfaction with our services. We understand that there may be instances where you may need to request a refund or return for certain circumstances. This Refund and Returns Policy outlines our guidelines and procedures for handling refund and return requests. By using our services, you acknowledge and agree to the terms and conditions outlined in this policy.
Refund Policy
- Shipping Fees: Shipping fees are non-refundable. In the event of a refund, shipping fees will be deducted from the total refund amount.
- Eligibility for Refunds: Refunds are only available for certain circumstances, such as:
- Shipment loss or damage during transit that is attributable to our handling or negligence.
- Delivery of the wrong item(s) or incorrect quantity.
- Non-delivery of the item(s) within the agreed-upon timeframe.
- Refund Process: To request a refund, please contact our customer support team within [number of days] of receiving your shipment. Provide detailed information about the issue and include any supporting evidence, such as photographs or documentation. We will review your request and respond within [number of business days] with further instructions on how to proceed.
- Refund Methods: Refunds will be issued using the original payment method used for the transaction. If the original payment method is unavailable, we may issue the refund via an alternative method agreed upon by both parties.
Returns Policy
- Eligibility for Returns: Returns are only accepted for the following circumstances:
- Damaged or defective items received.
- Delivery of the wrong item(s) or incorrect quantity.
- Items that do not match the description provided at the time of purchase.
- Return Process: To initiate a return, please contact our customer support team within [number of days] of receiving your shipment. Provide detailed information about the issue and include any supporting evidence, such as photographs or documentation. Our team will guide you through the return process, including providing a return shipping label if necessary.
- Return Shipping: If a return shipping label is provided, please ensure the item(s) are securely packaged and labeled correctly. Return shipping fees may apply, and it is your responsibility to ensure the returned item(s) are received in the same condition as when they were shipped.
- Inspection and Refund: Once the returned item(s) are received and inspected, we will notify you of the status of your return. If the return is approved, a refund will be issued using the original payment method within [number of business days].
Exclusions and Considerations
- Customized or personalized items may not be eligible for returns or refunds unless they are defective or damaged.
- Items that have been used, altered, or modified after delivery may not be eligible for returns or refunds.
- We reserve the right to refuse a refund or return if the item(s) do not meet the eligibility criteria stated in this policy.
Contact Us
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact our customer support team at support@globalpriorityshippingagency.com. We are here to assist you and ensure your satisfaction with our services.
Please note that this policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates or modifications.